Frequently asked questions

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Which products are available for purchase on Ravissant.com?

Ravissant.com showcases its creations but does not offer products for direct purchase.


What are made to order items?

Made to Order items are custom-made upon request. After placing an order, our client services will contact you to confirm details and payment. The item will be crafted exclusively for you.

Please note, once submitted, Made to Order items cannot be canceled, modified, or returned for a refund.


What are pre-order items?

Pre-Order items are from the latest collection and can be reserved in advance for a limited time. Purchasing a Pre-Order item ensures you are among the first to receive it in your preferred style and size. Arrival times may vary, but items can be returned or the Pre-Order canceled per our Return Policy. Charges are made at the time of shipment.


What are back-order items?

Back-Order items maybe out of stock. Arrival times may vary, but items can be returned or the Back-Order canceled per our Return Policy. Charges are made at the time of shipment.


Can I personalise my items?

Ravissant offers personalisation services on all products. Please note that personalised or made-to-order items are final sales and cannot be cancelled, modified, or returned.


Where are Ravissant products made?

Ravissant products are crafted with the highest quality materials and workmanship, primarily in India. We aim to use more sustainable materials and processes to reduce environmental impact while maintaining superior craftsmanship and quality.


How do I know if a product I have is authentic? Does Ravissant guarantee the authenticity of all products displayed on Ravissant.com?

Ravissant products are known for their high quality and craftsmanship, which counterfeit products lack. We guarantee the authenticity of all products purchased in Ravissant stores.


How has Ravissant committed to sustainability and responsibility?

Ravissant is dedicated to sustainability, seeking sustainable materials and processes to reduce environmental impact and support the community involved in our production.


Can the Ravissant authenticity tag be added or removed from products?

The Ravissant Authenticity Tag cannot be added or removed from products.

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